The effective date of this modified refund policy is from 15th March, 2024 and it applies to all Learners that are enrolling on and from 1st March, 2024. The policy is compliant as per the UGC Fee Refund Policy 2023-2024 - D.O No. F.2-71/2022 (CPP-II).
The Learner may seek a refund of the Program fee as specified in Table – A for the University Programs mentioned in Annexure A. It will be subjected to rule specified below under clause 3. These programs mentioned in Annexure A are being delivered by Counsel India as an Industry Skills Partner of Medhavi Skills University (MSU)
| Category | Percentage of Refund of Fee | Point of time whene notice of withdrawal of admission is received by Counsel India |
|---|---|---|
| 1 | 100% | 15 or more before the formally notified last date of Admission |
| 2 | 90% | Less than 15 days before the formally notified last date of Admission |
| 3 | 80% | 15 or less after the formally notified last date of Admission |
| 4 | 50% | 30 days or less but more than 15 days after formally notified last date of Admission |
| 5 | 00% | More Then 30 days after formally notified last date of Admission |
·Notwithstanding, the term specified under Clause 3, a Learner may claim for a refund under Clause 9 of this policy even if 15 days or less are left after the formally notified last date of Admission
The Learner claiming refund under Clause 3 will be subjected to a standard processing fee of 10% of the program fees paid or Rs. 15,000/- whichever is less. Furthermore, the Registration Fee collected shall be non-refundable in nature.
In the event of a refund as per clause 3 or clause 4 of this policy, the Learner will be solely responsible for any loan cancellation, including any applicable loan cancellation charges imposed on the total canceled loan amount. The amount of these charges will be determined by the third-party financial institution that provided the loan to the Learner, and Counsel India will not be involved in determining the amount of these charges.
Refund requests must be submitted via email using the prescribed Refund Request Form, following the steps outlined in clause 3 & clause 4 of this Refund Policy.
·The refund will be processed within 30 working days after the program commences, following approval by the Counsel India Admissions Team. No refund claims will be taken into consideration until the Refund Request Form is submitted by a Learner.
No refunds will be allowed for dissatisfaction of the Learner. In cases of dissatisfaction from services the Learner can choose to be added in a different batch. However, the organization holds the right to choose the new batch in which learner will be added.
Alternatively, the Learner can request to be added in another course of same value. No Learner will be added in a course that is having value more than their originally opted course. Once the Learner has opted for another alternate course the Learner will not be allowed to continue the current batch. The organization holds the right to choose the new course batch in which learner will be added.
Refunds will not be granted during circumstances that are beyond human control, including, but not limited to Acts of God (Force Majeure), natural disasters, pandemics of any kind such as Covid 19 or other unforeseen events that are beyond the reasonable control of the organization.
Refunds will also not be granted during Violations of terms of service or if amounts were transferred by Learner in Personal Accounts of BDS/Counsellor rather than the official Company Account.
No refunds claim will be considered without proof submitted by client of payment. The proof of payment has to be submitted by client as part of the Refund Form.
Not subjected to clause 3 & 4, a Learner or their proposed nominee may claim for a refund in case of death of learner or beneficiary for whom the services were availed. However, to claim a refund under this clause the name of beneficiary must be submitted or informed in writing or filled in the Registration/Admission Form which is submitted by the Learner.
Furthermore, refund can be claimed in case of continuous sickness lasting more than 6 months however, a proper medical proof must be shared by the claimant.
PLEASE NOTE THAT REGARDLESS OF THE PAYMENT METHOD USED FOR FEES, REFUNDS WILL ALWAYS BE TRANSFERRED TO A BANK ACCOUNT (AS PER THE CUSTOMER'S PROVIDED DETAILS) THROUGH NEFT/IMPS/RTGS OR ANY OTHER SUITABLE FACILITY AS DETERMINED BY COUNSEL INDIA. WE MAY REQUEST INFORMATION/DOCUMENTS (INCLUDING A CANCELLED CHEQUE FOR THE CUSTOMER'S BANK ACCOUNT) TO VERIFY YOUR CREDENTIALS AND BANK ACCOUNT DETAILS BEFORE INITIATING THE REFUND. WE WILL STRIVE TO PROCESS REFUNDS WITHIN THIRTY (30) DAYS AFTER RECEIVING ALL RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. PLEASE BE AWARE THAT WE DO NOT OFFER REFUNDS FOR NON-USAGE, PROGRAM DISSATISFACTION, OR ANY OTHER REASON AFTER THE REFUND WINDOW EXPIRES.
To request a refund, please send an email to "Refund policy " at refund@counselindiaservices.in with the subject line: Request for Refund/Enrollment Cancellation within the Refund Window.
Don't have an account yet?
Already have an account?
Don't have an account yet? Sign up
