Refund Policy

1. Effective Date Clause:

The effective date of this modified refund policy is from 15th May, 2024 and it applies to all Learners that are enrolling on and from 1st March, 2024. The policy is compliant as per the UGC Fee Refund Policy 2023-2024 - D.O No. F.2-71/2022 (CPP-II).

2. Definition Clause:

  • Admission Closing Date: The “Admission Closing Date” herein referred to, pertains to the specified deadline established for the acceptance of admissions into a designated program or course. This date shall be set precisely five (7) calendar days prior to the scheduled commencement of the batch as specified.
  • Admission Opening Date: The “Admission Opening Date” as defined, denotes the initiation of the acceptance process for admissions into the subsequent batch of a designated program or course. This date shall occur immediately following the conclusion of the previous batch’s commencement date.
  • Admission Cycle: The “Admission Cycle” encompasses the complete duration of the admission procedure, spanning from the aforementioned Admission Opening Date to the specified Admission Closing Date. It signifies the timeframe within which prospective students are eligible to submit applications for admission to the designated program or course.
  • Batch Commencement Date: The “Batch Commencement Date” refers to the specific date on which a new group or cohort of students officially begins their program or course of study. This date marks the commencement of scheduled classes, activities, or other educational components outlined within the curriculum. The Batch Commencement Date will be announced at least thirty (30) days prior to its occurrence, providing enrolled students with adequate notice for planning and preparation.
  • 3. Refund Rule – For University Programs:

    The Learner may seek a refund of the Program fee as specified in Table – A for the University Programs mentioned in Annexure A. It will be subjected to rule specified below under clause 3. These programs mentioned in Annexure A are being delivered by Counsel India as an Industry Skills Partner of Medhavi Skills University (MSU)

    Category Percentage of Refund of Fee Point of time whene notice of withdrawal of admission is received by Counsel India
    1 100% 15 or more before the formally notified last date of Admission
    2 90% Less than 15 days before the formally notified last date of Admission
    3 80% 15 or less after the formally notified last date of Admission
    4 50% 30 days or less but more than 15 days after formally notified last date of Admission
    5 00% More Then 30 days after formally notified last date of Admission

    ·Notwithstanding, the term specified under Clause 3, a Learner may claim for a refund under Clause 9 of this policy even if 15 days or less are left after the formally notified last date of Admission

    The Learner claiming refund under Clause 3 will be subjected to a standard processing fee of 10% of the program fees paid or Rs. 15,000/- whichever is less. Furthermore, the Registration Fee collected shall be non-refundable in nature.

    4. Refund Rule – For Counsel India Programs:

  • The Learner may seek a refund of the Program fee as specified in Clause 4 for the Programs mentioned in Annexure B.
  • Notwithstanding, the term specified under Clause 4, a Learner may claim for a refund under Clause 9 of this policy even if 15 days or less are left after the batch commencement date.
  • The Learner will be subjected to a standard processing fee of 10% of the fees paid or Rs. 7,000/- whichever is less. The processing fee will be deducted during the refund process. Furthermore, the Registration Fee collected shall be non-refundable in nature.
  • No refunds will be granted under any circumstances if the refund request is made after the batch commencement date or if only 15 days are left for the batch to commence. In such cases, the Learner is still responsible for paying any monthly EMIs for a loan (if applicable), and the loan cannot be canceled. This policy also applies to learners who were unable to complete their payments and were not enrolled in their chosen Batch.
  • ·Learners must make full fee payments within 7 days of paying the Caution Money or the Batch Commencement Date, whichever comes first. Failure to do so will result in the admission being rescinded.
  • 5. Loan Cancellation Term:

    In the event of a refund as per clause 3 or clause 4 of this policy, the Learner will be solely responsible for any loan cancellation, including any applicable loan cancellation charges imposed on the total canceled loan amount. The amount of these charges will be determined by the third-party financial institution that provided the loan to the Learner, and Counsel India will not be involved in determining the amount of these charges.

    6. Refund Claim Procedure:

    Refund requests must be submitted via email using the prescribed Refund Request Form, following the steps outlined in clause 3 & clause 4 of this Refund Policy.

    ·The refund will be processed within 30 working days after the program commences, following approval by the Counsel India Admissions Team. No refund claims will be taken into consideration until the Refund Request Form is submitted by a Learner.

    7. Alternatives:

    No refunds will be allowed for dissatisfaction of the Learner. In cases of dissatisfaction from services the Learner can choose to be added in a different batch. However, the organization holds the right to choose the new batch in which learner will be added.

    Alternatively, the Learner can request to be added in another course of same value. No Learner will be added in a course that is having value more than their originally opted course. Once the Learner has opted for another alternate course the Learner will not be allowed to continue the current batch. The organization holds the right to choose the new course batch in which learner will be added.

    8. Exclusions:

    Refunds will not be granted during circumstances that are beyond human control, including, but not limited to Acts of God (Force Majeure), natural disasters, pandemics of any kind such as Covid 19 or other unforeseen events that are beyond the reasonable control of the organization.

    Refunds will also not be granted during Violations of terms of service or if amounts were transferred by Learner in Personal Accounts of BDS/Counsellor rather than the official Company Account.

    No refunds claim will be considered without proof submitted by client of payment. The proof of payment has to be submitted by client as part of the Refund Form.

    9. No Refund for Upgraded Program:

    Upon electing to upgrade their program to a higher tier or level, the learner hereby expressly acknowledges and agrees that, regardless of circumstances, refunds shall not be granted .

    10. No Refund for Batch Change/Course Change Programs:

    In the event that a learner elects to change their batch or course subsequent to enrollment, it is expressly understood and agreed that no refunds shall be provided. .

    11. Exceptions:

    Not subjected to clause 3 & 4, a Learner or their proposed nominee may claim for a refund in case of death of learner or beneficiary for whom the services were availed. However, to claim a refund under this clause the name of beneficiary must be submitted or informed in writing or filled in the Registration/Admission Form which is submitted by the Learner.

    Furthermore, refund can be claimed in case of continuous sickness lasting more than 6 months however, a proper medical proof must be shared by the claimant.

    PLEASE NOTE THAT REGARDLESS OF THE PAYMENT METHOD USED FOR FEES, REFUNDS WILL ALWAYS BE TRANSFERRED TO A BANK ACCOUNT (AS PER THE CUSTOMER'S PROVIDED DETAILS) THROUGH NEFT/IMPS/RTGS OR ANY OTHER SUITABLE FACILITY AS DETERMINED BY COUNSEL INDIA. WE MAY REQUEST INFORMATION/DOCUMENTS (INCLUDING A CANCELLED CHEQUE FOR THE CUSTOMER'S BANK ACCOUNT) TO VERIFY YOUR CREDENTIALS AND BANK ACCOUNT DETAILS BEFORE INITIATING THE REFUND. WE WILL STRIVE TO PROCESS REFUNDS WITHIN THIRTY (30) DAYS AFTER RECEIVING ALL RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. PLEASE BE AWARE THAT WE DO NOT OFFER REFUNDS FOR NON-USAGE, PROGRAM DISSATISFACTION, OR ANY OTHER REASON AFTER THE REFUND WINDOW EXPIRES.

    To request a refund, please send an email to "Refund policy " at refund@counselindiaservices.in with the subject line: Request for Refund/Enrollment Cancellation within the Refund Window.

    ANNEXURE A

  • MBA in Industrial & Organisational Psychology
  • MBA in Business Psychology
  • Masters in Child Psychology and Development
  • Post Graduate Diploma in Industrial & Organisational Psychology
  • Post Graduate Diploma in Child Psychology and Development
  • Advance Certificate in Industrial & Organisational Psychology
  • Advance Certificate in Child Psychology
  • Certificate in Organisational Psychology
  • Certificate in Child Psychology
  • MBA in Entrepreneurial Psychology
  • Post Graduate Diploma in Life Coaching
  • Post Graduate Diploma in Counselling Psychology and Clinical Skills
  • Post Graduate Diploma in Counselling and Psychotherapy
  • Professional Diploma in Career Counselling
  • Pg Diploma in Guidance and Counselling -PGDGC
  • Advance Certification in Life Coaching
  • Advance Certification in Counselling and Psychotherapy
  • Advance Certificate in Career Counselling
  • Certificate in Career Counselling
  • Certificate in Counselling Psychology
  • Certificate in Mindful living
  • ANNEXURE B

  • Counselling Master Course Advance (CMC-A)
  • Counselling Master Course Foundation (CMC-F)
  • Counselling Master Course Intermediate (CMC-I)
  • Psychology Internship - Counselling Psychology - V1
  • Psychology Internship - Clinical Psychology - V2
  • Psychology Internship - Industrial Psychology - V3
  • Psychology Internship - Soft Skills V4
  • Therapy Master Course
  • Certificate In Psychology For Professional Success (P-PROF)
  • Psychology For Everyday Life (PLIFE)