Technical Issues

Why is my attendance not updated?

Don't worry—our backend team will update it automatically.

I bought the 30-day Dose Psychology course but can’t access it on my laptop.

Some courses are app-exclusive. Try Google Chrome or update your browser.

My video lectures are not playing. What should I do?

Try clearing your browser cache or switching to Chrome.

The website is not loading properly.

Check your internet, use Incognito mode, or switch browsers. We're here if it still doesn't work.

I forgot my password. How can I reset it?

Click ‘Forgot Password’ on the login page and follow the steps.

My app keeps logging me out.

Update or reinstall the app. Clear cache. Still facing issues? Send us your device info.

Why is my progress not updating?

Try refreshing the page. If it still doesn’t reflect, contact us.

Can I access my courses without internet?

No, internet connection is required to access the course content.

Why am I not receiving email notifications?

Check spam folder or update your email address in settings.

My class link isn’t working.

Try another browser, clear cache, or confirm your account login. Contact support if it still fails.

Courses & Content

Can I access my course after completion?

Yes, most have lifetime access. Some may have time limits—check course details.

Can I pause my course and resume later?

Yes. Contact support for help with pausing and resuming. For that please scrool down and click on Fill this form.

Can I get a free trial of a course?

Full trials aren't available, but free webinars, samples, and previews are offered.

Do you provide study materials?

Yes, including PDFs, lectures, and notes to enhance your learning. For exact information about your study materials fill out the form given at the bottom of the page.

How long do I have access to course content?

Most courses offer lifetime access. Others may have limits—check course details.

Are there assignments in the course?

Yes. Assignments and practice tests are provided after each session.

Can I download course videos?

Please check with support for download access details. And to do so please fill out the form given at the bottom of the page.

Are your courses recognized internationally?

Yes. Many are globally recognized and UGC-approved where applicable.

Certificates

Will my certificate mention ‘online’ or ‘distance learning’?

No, it will be a professional certificate highlighting your skills.

How do I verify my certificate?

Use the unique verification code. For manual verification, email support.

I lost my certificate. Can I get another?

Yes, reach out to support for a re-issue. For that kindly scrool down and click on Fill This Form and write your concern.

What kind of certificate will I receive?

Industry-recognized certificate, some include UGC-approved university credentials.

Payment & Refunds

Can I get a refund if I change my mind?

Refunds are subject to our policy. If eligible, we’ll process it swiftly.

I was charged, but the course is still locked.

Send us a screenshot of your payment and we’ll fix the issue. and to do so kindly scrool down and click on Fill This Form and write your concern.

My payment failed but money was deducted.

It typically reverses in 3–5 business days. Contact support if not.

Do you offer scholarships?

Yes, for deserving students. DM us to check eligibility. and to do so kindly scrool down and click on Fill This Form and write your concern.

Can I pay using UPI or Paytm?

Yes, we accept UPI, Paytm, cards, and net banking.

Can I transfer my enrollment to someone else?

No, enrollments are non-transferable.

I didn’t get my invoice.

kindly scrool down and click on Fill This Form and write your concern.

Career & Internship

Does Counsel India help with job placements?

Yes. Includes internships, resume help, and job referrals.

Can I add my certificate to LinkedIn?

Yes, under 'Licenses & Certifications' on your profile.

Can you help me set up my psychology practice?

Yes, through our Counsellor Entrepreneurship Program.

Are internships paid?

kindly scrool down and click on Fill This Form and write your concern.

Do I need a psychology background to enroll?

No, our courses suit all levels—even beginners.

Do you offer live projects in your courses?

Yes, most include hands-on real-world experience.

Do you help with resume building?

Yes, through workshops and expert feedback.

Do you conduct mock interviews?

Yes, we provide realistic simulations and feedback sessions.

Mental Health & Emergency

I’m having a mental breakdown and need help.

Please contact a family member, mental health professional, or call our emergency helpline. You are not alone.

Still not got the solution?